DELIVERY & RETURNS
UK DELIVERY ONLY

Delivery

Delivery Option    Delivery Information
£3.99 2nd class signed for delivery 
(Free on orders over £30)
Delivery within 4-5 working days.
Standard Delivery is available for UK addresses only.
Deliveries are made by Royal Mail Monday to Saturday.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
Delivery does not require signature.

Returns

If you are not happy with your purchase for any reason, we will gladly accept your return within 30 days. The cost of return will be at your expense. 

Please contact us at sales@happytailsontrails.co.uk

1. Pack your product(s) preferably in its original box and packaging. Products must be in the condition you received them with all packaging and labels attached.

2 Follow instructions given by email. We recommend that you send the parcel using a delivery service that insures you for the value of the items. The item is your responsibility until it reaches us.

Once your return has been received and inspected by our returns department, you will get confirmation that a refund has been issued.

Wrong, Faulty or Damaged Items

If you have received a wrong (different than displayed online) or damaged item you can return it within 30 days from the shipping date. Return the item using your preferred method, please send us proof of payment and we will refund the costs. If proof of payment for the return is not supplied to us we will refund you an estimated cost of return postage